Refund policy

Hollifi - Refund Policy

At Hollifi, your satisfaction is our top priority. We understand that occasionally you may need to return an item, and we aim to make this process as smooth and straightforward as possible. Please review our Refund Policy below:

Return Window:

You have 7 days from the date of delivery to initiate a return for eligible items. Unfortunately, we cannot accept returns requested after this 7-day period.

Eligibility for Returns:

To be eligible for a return and subsequent refund, the following conditions must be met:

  • The item(s) must be in their original condition, unworn, unused, and with all original tags and packaging intact.
  • You must have the original proof of purchase (e.g., order confirmation email, invoice).
  • The return must be initiated within the 7-day window from the delivery date.

How to Initiate a Return:

To initiate a return, please follow these steps:

  1. Contact us via Email: Send a message to our customer support team at hollifi.store@gmail.com within 7 days of receiving your order. Please provide your order number and details of the item(s) you wish to return, along with the reason for the return.
  2. Await Instructions: Our customer support team will review your request and provide you with further instructions, including whether the return is approved and how to proceed with the return shipment.
  3. Packaging Your Return: If your return is approved, please ensure the item(s) are securely packaged in their original packaging (if possible) or suitable protective packaging to prevent damage during transit. Include all original tags and any accessories that came with the item.
  4. Return Shipping: As per our shipping policy, return shipping is free. We will provide you with the necessary instructions or a prepaid shipping label (if applicable) to return the item(s).

Refund Process:

Once we receive the returned item(s) and verify that they meet our eligibility criteria, we will process your refund.

  • Refunds will be credited back to the original payment method used for the purchase.
  • Please allow1 refund processing time, 7-10 business days from the date we receive the returned item(s) for the refund to be processed and reflect in your account. Processing times may vary depending on your payment provider.

Exchanges:2

Currently, we primarily offer refunds for returned items. If you wish to exchange an item for a different size, color, or style, we recommend initiating a return for the original item and placing a new order for the desired item,3 subject to availability.

Exchanged product will be delivered within 7-days.

 

Questions?

If you have any questions or require further clarification regarding our Refund Policy, please do not hesitate to contact our customer support team via hollifi.store@gmail.com

Thank you for shopping at Hollifi!